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Privacy Policy
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GENERAL

This privacy policy applies to all personal information collected by Mukti Studio. This Policy relates to the collection and use of personal information that you may supply to Mukti Studio or which is otherwise supplied to, or collected by Mukti Studio. Our privacy procedures comply with Privacy Act 1988. We reserve the right, at our discretion, to modify this Policy at any time. By using our website and ordering our products you consent to our collection and use of your personal information as set out in this Policy.

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WHAT INFORMATION DO WE COLLECT?

During your dealings with us, we may collect personal information such as:

  • Your name, address and contact details, including telephone number and email address;

  • Information about your dealings with us;

  • Any other information which we may need to promote our goods or services.

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We may collect your personal information at various stages in your interactions with us, such as when you subscribe to our newsletter, contact us, create an account or place an order. We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. Your information is stored on servers located in Sri Lanka. We use the personal information we collect about you to identify and process your orders, to communicate with you, to provide you with our monthly newsletter (if you have indicated you wish to receive marketing materials) and to personalise your shopping experience with us. We may use it for verification of your identity when you use the website, and to assist you if you forget your username or password for any of the services we provide to you via the website. We may use it to carry out marketing research, and to assist us in performing our functions and activities. We also use it to identify lookalike audiences (customers who have similar interests to you) for Facebook Advertising. Please note, our shipping carrier may use your phone number to send updates about your delivery.

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COOKIES

Mukti Studio uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

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DISCLOSSURE

Mukti Studios is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We will not disclose any of your personal information to anyone without your consent, unless we are required to by law to do so. Your personal information may be disclosed where you yourself have disclosed such information as a result of submitting a review on our website or posting content to our social media platforms. This is because the reviews you submit or the content you post are visible to anyone who may access our website or social media accounts from time to time.

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ACCESSING YOUR PERSONAL INFORMATION

We take steps reasonable in the circumstances to ensure the personal information we hold is accurate, up-to-date, complete, relevant and not misleading. You have a right to access and/or seek correction of your personal information that is collected and held by us.If at any time you would like to access or correct the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us via our website or by emailing studiomukti.sl@gmail.com.

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We will grant you access to the extent required or authorised by law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to your personal information:

(a)       you will have to provide proof of identity;
(b)       you must be reasonably specific about the information you require; 
(c)       we may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

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If you believe that we have breached your privacy rights, you can make a privacy complaint to us by emailing at studiomukti.sl@gmail.com.

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Shipping
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ORDER PROCESSING

We will do our best to ensure that the order is posted the day after the order is processed. However please note there are lot of holidays and festivals on our island home, which can sometimes mean post office is closed for a day. We will ensure your package is sent out as soon as possible. 

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Once your order has been shipped you will receive an email with the link to your tracking information. If you do not receive this email please contact us via email at studiomukti.sl@gmail.com. You can track your order with your tracking number at https://track24.net.

 

Once your order has been shipped, you will receive an email with a link to your tracking information. Please be aware that all orders are dispatched from Sri Lanka and your delivery country may charge you import taxes and customs duties when the order arrives. These duties and taxes are required to be paid by the customer. Please contact your local customs office for more information.

 

For international customers all product prices indicated and payments made on our site, are in United States Dollar (USD) currency. 

 

SRI LANKA SHIPPING

3-5 working days

$4 Postage + packaging Island wide 

 

WORLDWIDE SHIPPING 

1-2 weeks depending on your location

10$ flat rate worldwide postage + packaging via Sri Lankan post

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RETURNS

We are so sorry if your Mukti purchase is not perfect. Please contact us at studiomukti.sl@gmail.com with your order number and images of the issue and we will work with you to resolve it as soon as possible. Return postage fees will be covered by Mukti if there is defect or fault. If to return for any other reason the postage cost will be up to the customer.

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Garment Care
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The most sustainable thing we can do when it comes to buying clothes is to make intentional purchases and then care for them correctly. As with all natural fabrics, how we wash and look after makes a huge difference to the longevity.

 

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CARING FOR YOUR LINEN  

Linen, renowned for its elegance and sophistication must be treated as such. A lightweight, breathable and textured fabrication, Linen softens with each wear. It will last a lifetime if you take the time to care for it. Like many fabrics, linen garments need minimal washing. Rest or air: Simply air in filtered sunlight or hang in the bathroom while taking a hot shower, using the steam to remove odour or dust. Occasional hand wash: Hand wash is a must when it comes to our linen. Simply hand wash with eco detergent in cool/mild water, then leave to air dry hanging on a clothes hanger to maintain shape. You can iron or steam your linen at around 200C to remove any excess creases. Make a conscious effort to spot clean stains immediately. The linen fibres naturally soak and dry quickly. Spot cleaning can reduce the severity of stains. Stay clear of bleach or harsh chemicals on linen, this can affect the dye and damage the fabric. Spot dab with warm water and gentle eco detergents.

 

CARING FOR YOUR DOUBLE GAUZE COTTON

Wash cool: Keep your Double Gauze Cotton baby soft by hand washing or machine washing at no more than 30C. Leave to air dry on a hanger to maintain shape and crinkle texture. Store smart: Keep your Double Cloth Garments hanging on a clothes hanger rather than folded to maintain its natural crinkle. To remove bigger creases or to restore shape, simply spray the garment with cool water, ruffle with your hand to loosen folds and leave to air dry.

 

CARING FOR YOUR PURE SILK

Our 100% pure Silk must be treated delicately. Be careful with oils, sticky fingers and sweat. Hand wash cool: To increase the longevity of your silk garments, we recommend handwashing them in cold water with a quarter teaspoon of gentle eco detergent and fabric softener for no more than five minutes. Iron/steam: You can gently steam or Iron to remove creases from your silk. We recommend using a steamer! But if iron is your only option then first spray your silk with water. Turn it inside-out and flatten it on your ironing board. Put a white press cloth on the top of your garment. Turn your iron to the lowest heat setting and briefly press it into the center of the press cloth. Lift the iron, let your silk cool off, then continue to press it along the garment.

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CARING FOR YOUR HANDLOOM COTTON

Our organic hand loom cotton gets softer with every wash. Hand wash: Hand wash mild or machine wash at 30C and leave to air dry on a hanger. Iron/steam: Gentle Iron or steam to remove any creases. Please note as these are eco fabrics with natural colour, the colour may slightly change with each wash, please know that this is normal and will be part of that worn in natural look. 

 

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We recommend all other MUKTI fabrics can be either hand washed or washed at maximum 30C and left to air dry.

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